Today was a rough day. Client disengaged. Technology not working. Long trips with weather delays to be in 1 meeting. Not the glamour that I expected when starting client service 15 years ago. In blackjack terms, today was a 16 on a dealer 10.
Want to client to be successful. Don’t get me wrong. I am 70% heart, 15% head, and 15% hand. The heart goes a long way. I am a big believer in the WHY. That said, we cannot “fix adults”. People are people, and we cannot only do good work.
Not hard on myself or my team because we did good work on the project. The fact that the world (i.e., the client) does not fully appreciate it now, is not my fault. As Seth Godin says, “ship art”. Yes, we shipped art. If they can’t appreciate it, or work with it, on some level they…
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