Your clients are expecting an added value from you for the money they are paying.
Mailman is a word that I have used many times this week. It has come to be a short-hand way for me to say overhead. Like the post I wrote about not supervising others here, if you find yourself merely sitting in meetings where you are only taking notes, setting up calls and logistics for others. You are not adding value. Questions to ask:
- Are you bringing new ideas to the client?
- Are you making PowerPoint pages to distill thinking down?
- Are you connecting with the client, and getting them to open up?
- Are you coaching junior consultants?
- Are you taking risks that the client applauds?
You are a mailman if you don’t have a value-added role, and instead are creeping into meetings, and delivering messages from here to there. You have become a human email system. If you find yourself sayings things like:
- I am not too familiar with…
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